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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply send an email to firstname.lastname@example.org. Include your order number and reasonfor teh return.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We stock our items in several worldwide locations. Some items will ship from North Carolina, while some may ship from our international warehouses. Items within an order may ship in seperate packages. While many orders will only take 2-3 days to arrive, please allow 2-3 weeks for delivery.
Shipping rates are based on the total weight and size of the items ordered. The rates also include handling and packaging fees.